Refund policy

Thank you for shopping at Homeflux. We want you to be completely satisfied with your purchase. If you are not, this policy explains your rights and how our returns process works.

1. Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer based in the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must inform us of your decision to cancel before the 14-day period expires by contacting us at Contact@Homeflux.com.

After cancelling, you have a further 14 days to send the goods back to us.

2. Return Conditions

To be eligible for a return, please make sure that:

  • The item was purchased within the last 30 days
  • The item is unused, unworn, and in its original condition
  • The item is in the original packaging, with all tags and labels attached
  • You have the receipt or proof of purchase (order confirmation email)

The following items cannot be returned:

  • Personalized or custom-made items
  • Items marked as final sale or clearance
  • Perishable goods
  • Gift cards
  • Items that have been used, damaged, or altered by the customer

3. How to Start a Return

  1. Contact our support team at Contact@Homeflux.com with your order number and reason for return.
  2. We will review your request and, if approved, send you return instructions and the return address.
  3. Pack the item securely in its original packaging (where possible) and ship it back to us.
  4. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Return shipping costs:

  • If the return is due to a fault, defect, or our error (wrong item sent, damaged on arrival), we cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

Original shipping fees are non-refundable, except where the return is due to our error or a faulty item.

5. Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at Contact@Homeflux.com with:

  • Your order number
  • A description of the issue
  • Photos of the damaged/incorrect item (and packaging, if relevant)

We will offer a free replacement, exchange, or full refund, including return shipping costs, at your choice.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return your original item for a refund and place a new order.

7. Late or Missing Refunds

If you haven't received your refund within the timeframe stated above:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before the refund is officially posted.
  3. Contact your bank — there is often processing time before a refund shows up.
  4. If you've done this and still have not received your refund, please contact us at Contact@Homeflux.com.

8. Contact Us

Homeflux
Köpenicker Straße 179a, 10997 Berlin, Germany
Email: Contact@Homeflux.com
Phone: +49 (0)1478 87516